case studyMarch 1, 2026
Conad speeds up price updates with ESL rollout across 54 supermarkets
In Central and Southern Italy, electronic shelf labels reduced shelf-price errors and accelerated daily promotional campaigns.
case study
February 19, 2026
Esselunga pilots assisted self-checkout with guided interfaces
In pilot stores, new guided flows reduce support requests and speed up checkout-area throughput.
In selected pilot locations, Esselunga introduced guided interfaces for self-checkout stations, including contextual instructions and real-time alerts for floor assistants.
Objective
Increase customer autonomy on frequent tasks and reduce interruptions caused by recurring checkout errors.
Early evidence
- Fewer assistance calls per transaction
- Lower average wait in self-service queues
- Smoother experience for occasional users
Next step
Metrics collected during pilots will be used to refine UI flows and support-staff training.
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